14x7 Engineer

We are looking for enthusiastic 14x7 Engineer for our client. 

About our client: 

With offices in 156 countries and more than 295,000 people, we are among the leading professional services networks in the world. We help organizations and individuals create the value they are looking for, by delivering quality in Assurance, Tax and Advisory services. Our Global IT organization helps develop and supports internal information technology systems and applications used by all staff levels. You’ll help our team maintain applications that cater to our strategic technology needs using your knowledge in technical domains of application. You’ll work as part of a team of problem solvers, helping to achieve complex business requirements/solutions driving from strategy to execution. You’ll be responsible for operations of multiple complex production and production like data lake environments. While the team does not do development work on the platforms, they perform code release deployments and technology upgrades to these environments and will be required to troubleshoot and monitor issues that require understanding of scripting languages. 

 Role:

Minimum 2 years experience as a support engineer. You'll work as part of a team of problem solvers and you'll be responsible for operations of multiple complex business solutions on client's premises in a shift rotation (14x7).

Focus on the following technologies: Windows Server, SharePoint Server, SQL Server, Azure IaaS and PaaS servicees, Azure DevOps 

Responsibilities:

Incident management and resolution following Standard Operating Procedures (SOPs).

• Basic windows server sys admin tasks (clear disk space, run scripts, server tasks, etc)
• Azure cloud components troubleshooting, log analysis, configuration checks.
• Alert management from automated systems.
• Manage escalation of issues to other teams and ensure resolution is reached. 
  

Change Management:

• Prepare environments, deploy application(s) and patch updates to development, QA and production environments following published Standard Operating Procedures (SOPs) and organizational policies.
• Evaluate the need of and deficiencies including capacity and performance management and planning.
• Raise/document change requests in the internal Service Management platform and act as the owner of the change until it's closure.
• Interact with the internal clients.

Critical Hiring Criteria:

• Previous relevant experience with Microsoft Enterprise (on-prem and cloud) solutions.
• Previous experience in technical support - minimum 2-year experience.
• Advanced English communication skills (both written and verbal).
• Familiar with (or good understanding of similar technologies - minimum 1-year experience per technology) at least of 3 of the following:

o Microsoft Windows Server (2008 R2 and above)

o Azure Portal - awareness PaaS services like Azure SQL, App service, Function App, Key Vault, Logic App, Service Bus

o Microsoft IIS

o Microsoft SharePoint 2016 and above

o Microsoft SQL Server

o Microsoft PowerShell / XML scripting

• Very good understanding of ITIL processes (Incident & Problem management, Change management). Ideally ITIL Foundation certified. 

Application:

• If you have additional questions, you can contact jobs@kontron.ro.
• If you know somebody suitable for this position or if you want to apply, please send a detailed CV by e-mail: jobs@ kontron.ro.