Role:
Support/maintain a diverse portfolio of Global applications-custom applications running on on-prem Windows/Linux or cloud servers in a 24/7 environment (this role will require night and week-end shifts)
Responsibilities:
Incident management and resolution following Standard Operating Procedures (SOPs)
- Alert management from automated systems
- Manage escalation of issues to various Global teams and ensure resolution is reached
- Monitoring the environments in our portfolio, deploy application(s) and patch updates to development, QA and production environments following published Standard Operating Procedures (SOPs)
- Participate in continuous improvement internal processes for the activities in our portofolio
- Interface with the internal clients/customers
- Daily/Weekly Monthly reporting for the Global application in our potfolio
Critical Hiring Criteria:
- Previous relevant experience with Linux or Microsoft Enterprise solutions - minimum 1,5 years
- Proficiency in spoken and written English
- Familiar with (or good understanding of similar technologies – minimum 1 year experience per technologies) at least of 3 of the following:
- Microsoft Windows Server (2008 R2 and above) or Linux (Centos and RedHat)
- Microsoft IIS/Apache
- Microsoft SQL Server
- Monitoring tools and principles
- Microsoft Powershell
- Microsoft SharePoint
- Good understanding of IT processes (Incident and Problem management, Change management). Ideally ITIL Foundation certified.
Application:
· If you know somebody suitable for these position or if you want to apply, please send a detailed CV by e-mail: jobs@snt.ro
