We are looking for enthusiastic Cloud Hosting Service Consultant for our client.
The Hosting Service Consultant will be a member of the Global Hosting Services (GHS) Service Management team and comes to the organization having experience in cloud technology stack especially in Service delivery, provisioning, integration area with a background in IT infrastructure services. The role holder will be responsible for managing GHS Customer requests and providing consultations including:
- Demand Management: Working directly with customer service teams, fully understand, document and route service requests to the appropriate GHS Teams
- Explain GHS Service Catalog to cloud customers, walkthrough the available service offerings and provide consultations for selecting appropriate services
- Coach cloud customers how to consume GHS services
- Serve as an escalation point for efforts that are experiencing problems
- Be a trusted partner for territories, acting as a bridge between global and local teams
The Global Hosting Service provides and operates highly available 24/7 servers, Iaas and PaaS across multiple global on-premise hosting centers and Public Cloud Service Providers.
Job Requirements and Preferences
Basic Qualifications :
Minimum Degree Required:
High School Diploma
Minimum Years of Experience:
5 years in IT infrastructure services, preferably cloud hosting services - deploying and managing IaaS and PaaS services.
Preferred Qualifications:
Degree Preferred:
Bachelor Degree
Preferred Fields of Study:
Information Technology, Computer Systems, Management Information Systems
Certification(s) Preferred:
ITIL certification, Azure Fundamentals (AZ 103) a must, GCP/AWS certifications a plus.
Project Management Professional (PMP)
Preferred Knowledge/Skills
Demonstrates intimate abilities and/or a proven record of success as hosting expert, preferably for an international firm or organization, including the following areas:
- Demonstrated understanding/commitment to ITIL processes and standards.
- General knowledge and experience in Information Security. Knowledge of cloud fundamentals, architectural principles, concepts.
- Good knowledge to at least one of major Cloud Service provider catalogs, use case and benefits of those features
- At least 5+ years of professional experience working with IaaS and PaaS features, experience in multi-cloud environments (Azure/AWS/Google) is a big plus
- 2-3 years of hands-on experience on cloud resource deployments via CI/CD, Azure DevOps, can guide developers to build cloud environments.
- Excellent communication skills, analytical ability, exercising professional skepticism, strong judgment and leadership skills, and the ability to work effectively with Leadership and team members.
- Ability to identify and communicate complex technical issues to both technical and non-technical business representatives.
- Ability to take abstract ideas from inception to completion
- Agile, open-minded, ready to bring and implement new ideas
- Ability to work in a remote, geographically dispersed environment
- Efficient in self-management and independent task management
- Fluent in communications - oral and written in English
Responsibilities:
- Demand Management: Working directly with customer service teams, fully understand, document and route service requests to the appropriate GHS Teams
- Serves as an escalation point for efforts that are experiencing problems
- Participate in daily/weekly project Scrums
- Explain GHS Service Catalog to cloud customers, walkthrough the available service offerings and provide consultations for selecting appropriate services
- Coach cloud users how to consume GHS services
- Provide direction and/or cost estimates for client service teams
- Be a trusted partner for territories, acting as a bridge between global and local teams
Application:
- If you have additional questions, you can contact jobs@snt.ro.
- If you know somebody suitable for this position or if you want to apply, please send a detailed CV by e-mail: jobs@snt.ro.
