We are looking for enthusiastic Cloud Hosting Service Consultant for our client. 

Job Summary: 

Our client provides shared technology services to its own network of member firms in a manner of securely, legally compliant, efficiently and transparently. The Hosting Service Consultant will be a member of the Global Hosting Services (GHS) Service Management team and comes to the organization having experience in cloud technology stack especially in Service delivery, provisioning, integration area with a background in IT infrastructure services. The role holder will be responsible for managing GHS Customer requests and providing consultations including: 

● Demand Management: Working directly with customer service teams, fully understand, document and route service requests to the appropriate GHS Teams

● Explain GHS Service Catalog to cloud customers, walkthrough the available service offerings and provide consultations for selecting appropriate services

● Coach cloud customers how to consume GHS services

● Serve as an escalation point for efforts that are experiencing problems

● Be a trusted partner for territories, acting as a bridge between global and local teams 

The Global Hosting Service provides and operates highly available 24/7 servers, Iaas and PaaS across multiple global on-premise hosting centers and Public Cloud Service Providers.

The role holder will report into the GHS Service Management Leader and will also work collaboratively with our client cloud & hosting operations function. 

Job Requirements and Preferences

Basic Qualifications 

Minimum Degree Required: High School Diploma

Minimum Years of Experience: 5 years in IT infrastructure services, preferably cloud hosting services - deploying and managing IaaS and PaaS services. 

Preferred Qualifications: 

Degree Preferred: Bachelor Degree 

Preferred Fields of Study: Information Technology, Computer Systems, Management Information Systems 

Certification(s) Preferred: ITIL certification, Azure Fundamentals (AZ 103) a must, GCP/AWS certifications a plus.

Project Management Professional (PMP) 

Preferred Knowledge/Skills: 

Demonstrates intimate abilities and/or a proven record of success as hosting expert, preferably for an

international firm or organization, including the following areas:

● Demonstrated understanding/commitment to ITIL processes and standards.

● General knowledge and experience in Information Security. Knowledge of cloud fundamentals,

architectural principles, concepts.

● Good knowledge to at least one of major Cloud Service provider catalogs, use case and benefits

of those features

● At least 5+ years of professional experience working with IaaS and PaaS features, experience in

multi-cloud environments (Azure/AWS/Google) is a big plus

● 2-3 years of hands-on experience on cloud resource deployments via CI/CD, Azure DevOps, can

guide developers to build cloud environments.

● Excellent communication skills, analytical ability, exercising professional skepticism, strong

judgment and leadership skills, and the ability to work effectively with Leadership and team

members.

● Ability to identify and communicate complex technical issues to both technical and non-technical

business representatives.

● Ability to take abstract ideas from inception to completion

● Agile, open-minded, ready to bring and implement new ideas

● Ability to work in a remote, geographically dispersed environment

● Efficient in self-management and independent task management

● Fluent in communications - oral and written in English 

Responsibilities: 

● Demand Management: Working directly with customer service teams, fully understand, document

and route service requests to the appropriate GHS Teams

● Serves as an escalation point for efforts that are experiencing problems

● Participate in daily/weekly project Scrums

● Explain GHS Service Catalog to cloud customers, walkthrough the available service offerings and

provide consultations for selecting appropriate services

● Coach cloud users how to consume GHS services

● Provide direction and/or cost estimates for client service teams

● Be a trusted partner for territories, acting as a bridge between global and local teams 

Benefits

  • Dynamic and interesting work environment, permanently updated to the IT business evolutions 
  • Attractive salary packaging
  • Career path support and access to related training
  • Private health care and other employee benefits

Application:

  • If you have additional questions, you can contact jobs@kontron.ro.
  • If you know somebody suitable for this position or if you want to apply, please send a detailed CV by e-mail: jobs@kontron.ro.

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