• Provide Technical Support service for users in order to ensure business objectives;
  • Perform IMAC (install, move, add, change) activities for Microsoft products;
  • Preparing documentation for technical solution implemented;
  • Perform on-site activities ;
  • Approaches and solves requests arrived via the dedicated support channels;
  • Build, assimilate, implement, audit and improve working procedures;
  • Communicating with Customers via phone, email or GotoMeeting/WebEx/Teams;
  • Act as Internal IT support person;
  • Give feedback to customers on incidents;
  • Providing Level 1, Level 2 and Customer Liaison support as required;
  • Retrieve all necessary information for further investigations;
  • Basic knowledge regarding SCCM and Active Directory; 

Skills and Experience: 

  • Windows 10/11 troubleshooting skills;
  • Experience with ticketing systems;
  • Good knowledge of Microsoft Office applications;
  • MAC OS and Android concept knowledge;
  • Networking communication protocols knowledge would help;
  • Previous experience in similar job is a plus;
  • Ability to operate well in an international and multicultural environment;
  • Innovative and entrepreneurial mindset;
  • Well organized, able to set priorities;
  • Dynamic and good communications skills;
  • English language; 


  • If you know somebody suitable for this position or if you want to apply, please send a detailed CV by e-mail:

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