IT TECHNICIAN

Responsabilities: 

• Provide Technical Support service for users in order to ensure business objectives;
• Perform IMAC (install, move, add, change) activities for Microsoft products;
• Preparing documentation for technical solution implemented;
• Perform on-site activities ;
• Approaches and solves requests arrived via the dedicated support channels;
• Build, assimilate, implement, audit and improve working procedures;
• Communicating with Customers via phone, email or GotoMeeting/WebEx/Teams;
• Act as Internal IT support person;
• Give feedback to customers on incidents;
• Providing Level 1, Level 2 and Customer Liaison support as required;
• Retrieve all necessary information for further investigations;
• Basic knowledge regarding SCCM and Active Directory; 
  
  

Skills and Experience: 

• Windows 10/11 troubleshooting skills;
• Experience with ticketing systems;
• Good knowledge of Microsoft Office applications;
• MAC OS and Android concept knowledge;
• Networking communication protocols knowledge would help;
• Previous experience in similar job is a plus;
• Ability to operate well in an international and multicultural environment;
• Innovative and entrepreneurial mindset;
• Well organized, able to set priorities;
• Dynamic and good communications skills;
• English language; 
  

Application: 

• If you know somebody suitable for this position or if you want to apply, please send a detailed CV by e-mail: jobs@kontron.ro